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Privacy Policy

Last Updated: January 14, 2026

At WONDRR TRIPS, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.


Who We Are

WONDRR TRIPS is currently owned and operated by Shreyansh Agrawal, in his individual capacity as a sole proprietor, as the business has not yet been incorporated as a separate legal entity. References to "WONDRR TRIPS," "Company," "we," "us," or "our" in this Privacy Policy refer to Shreyansh Agrawal, trading under the brand name "WONDRR TRIPS."

Contact Information:
Email: support@wondrr.in
Privacy Inquiries: support@wondrr.in
Website: www.wondrr.in


Information We Collect

1. Information You Provide Directly

Account Registration:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)
  • Date of birth (optional)

Booking Information:

  • Travel preferences and requirements
  • Emergency contact details
  • Special requests (dietary, medical, accessibility)
  • Government ID details (as required by operators)
  • Demographic information such as postcode, preferences and interests (if provided)
  • Other information relevant to customer surveys and/or offers

Payment Information:

  • Payment details are processed securely by Razorpay
  • We do not store your complete card details
  • We retain transaction records for accounting purposes

2. Information Collected Automatically

Usage Data:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referral source

Analytics Data:

  • Google Analytics: Website usage patterns
  • Microsoft Clarity: User behavior and heatmaps
  • See our Cookie Policy below for more details

3. Information from Third Parties

We may receive information about you from trip operators you book with, payment processors (Razorpay), and fraud prevention services.


How We Use Your Information

We use your personal data for the following purposes:

1. Service Delivery

  • Process and manage your bookings
  • Communicate trip details and updates
  • Share your information with trip operators you book with
  • Provide customer support

2. Account Management

  • Create and maintain your account
  • Authenticate your identity
  • Send account-related notifications

3. Payment Processing

  • Process payments securely through Razorpay
  • Issue invoices and receipts
  • Handle refunds and cancellations

4. Communication

  • Send booking confirmations and updates
  • Respond to your inquiries
  • Send important service announcements
  • Marketing communications (with your consent)
  • Contact you by phone, fax, or mail for service-related purposes

5. Improvement and Analytics

  • Understand how our website is used
  • Improve user experience and features
  • Conduct research and analysis
  • Conduct customer surveys and market research to improve our services

6. Legal and Security

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect our rights and property
  • Resolve disputes

Legal Basis for Processing (DPDPA 2023)

We process your personal data based on:

  • Consent: You provide explicit consent when creating an account or booking a trip
  • Contract Performance: Processing is necessary to fulfill our booking and service agreements
  • Legal Obligation: We must comply with tax, accounting, and other legal requirements
  • Legitimate Interest: Fraud prevention, security, and service improvement

How We Share Your Information

With Trip Operators

When you book a trip, we share necessary information (name, contact details, special requirements) with the trip operator to facilitate your booking and ensure a safe experience.

With Service Providers

We work with trusted third-party service providers:

  • Razorpay: Payment processing (PCI DSS compliant)
  • Google Analytics: Website analytics
  • Microsoft Clarity: User behavior analytics
  • Email Service Providers: Transactional and marketing emails
  • Cloud Hosting: Data storage and website hosting

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do NOT sell your personal data to third parties for marketing purposes.


Data Retention

We retain your personal data for as long as necessary:

  • Account Data: Until you request deletion or close your account
  • Booking Records: 7 years (for tax and legal compliance)
  • Payment Data: Transaction records retained for 7 years
  • Analytics Data: Up to 2 years (Google Analytics, Microsoft Clarity)
  • Marketing Communications: Until you unsubscribe

After the retention period, we securely delete or anonymize your data.


Your Rights Under DPDPA 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

1. Right to Access

Request a copy of all personal data we hold about you

2. Right to Correction

Request correction of inaccurate or incomplete data

3. Right to Erasure

Request deletion of your personal data (subject to legal retention requirements)

4. Right to Withdraw Consent

Withdraw consent for marketing communications or analytics tracking at any time

5. Right to Nominate

Nominate another person to exercise your rights in case of death or incapacity

6. Right to Grievance Redressal

Lodge complaints about data handling practices

To exercise your rights, contact us at: support@wondrr.in


Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: HTTPS/TLS encryption for data in transit
  • Password Protection: Passwords are hashed and salted
  • Access Controls: Strict employee access controls
  • Payment Security: Razorpay handles payments (PCI DSS Level 1 certified)
  • Regular Audits: Security assessments and vulnerability testing
  • Data Backups: Regular encrypted backups

While we take all reasonable precautions, no method of internet transmission is 100% secure. We cannot guarantee absolute security.


Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@wondrr.in, and we will delete it promptly.


International Data Transfers

Your data may be transferred to and stored on servers located outside India, including by our service providers (Google, Microsoft, cloud hosting providers). We ensure that such transfers comply with DPDPA 2023 and that appropriate safeguards are in place.


Marketing Communications

With your consent, we may send you marketing emails about new trips, special offers, and updates. With your explicit consent, we may also send you promotional information about third parties which we think you may find interesting.

You can opt out at any time by:

  • Clicking the "Unsubscribe" link in any marketing email
  • Updating your preferences in your account settings
  • Emailing us at support@wondrr.in

Note: Even if you opt out of marketing emails, we will still send you essential service-related communications (booking confirmations, account updates, etc.).


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of significant changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification (for material changes)

Your continued use of our services after changes indicates acceptance of the updated policy.


Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

WONDRR TRIPS

Email: support@wondrr.in

Privacy Inquiries: support@wondrr.in

Website: www.wondrr.in


Grievance Redressal

Under DPDPA 2023, you have the right to lodge complaints about our data handling practices. Please contact our grievance officer at support@wondrr.in. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.


Cookie Policy

Last Updated: January 14, 2026

This Cookie Policy explains how WONDRR TRIPS uses cookies on our website.


What Are Cookies?

A cookie is a small text file which asks permission to be placed on your computer's hard drive or mobile device when you visit a website. Once you agree, the file is added and the cookie helps the website function properly. Cookies allow websites to respond to you as an individual and remember important information about your session.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


Cookies We Use

We use both essential cookies (required for website functionality) and analytics cookies (to improve your experience).

Essential Cookies (Always Active)

1. Session Cookies

  • Purpose: Keep you logged into your account
  • Duration: Until you close your browser
  • Why necessary: Without these, you cannot access your account or make bookings

2. Authentication Cookies

  • Purpose: Verify your identity and secure your session
  • Duration: Session-based
  • Why necessary: Prevents unauthorized access to your account

3. Razorpay Payment Cookies

  • Purpose: Process payments securely
  • Set by: Razorpay (our payment gateway partner)
  • Duration: Session-based
  • Why necessary: Required to complete payment transactions
  • Privacy: Razorpay is PCI DSS compliant. Read their privacy policy at razorpay.com/privacy

Analytics Cookies

We use analytics cookies to understand how visitors use our website and improve your experience.

4. Google Analytics

  • Purpose: Understand how visitors interact with our website
  • Data collected: Pages visited, time spent, browser type, device type, location (country/city level)
  • Duration: Up to 2 years
  • Privacy: Google Analytics is configured with IP anonymization
  • Third party: Set by Google LLC

5. Microsoft Clarity

  • Purpose: Understand user behavior through session recordings and heatmaps
  • Data collected: Mouse movements, clicks, scrolling behavior, pages visited
  • Duration: Up to 1 year
  • Privacy: Personal information is masked and anonymized
  • Third party: Set by Microsoft Corporation

What We Don't Use

We do NOT use the following:

  • Marketing or advertising cookies
  • Social media tracking cookies (Facebook Pixel, etc.)
  • Third-party advertising networks
  • Cross-site behavioral profiling for ads
  • Retargeting or remarketing cookies
  • Cookies that sell your data to third parties

Why These Cookies Are Essential

These cookies are necessary for core website functionality:

  • Login and Account Access: Without session cookies, you would need to re-enter your credentials on every page
  • Security: Authentication cookies protect your account from unauthorized access
  • Payment Processing: Razorpay cookies enable secure payment transactions
  • Shopping Cart: Remembering items you're booking

These cookies cannot be disabled as they are essential for the website to work. They are not used for tracking or marketing.


Managing Cookies

Opting Out of Analytics Cookies

You can opt out of analytics tracking without affecting website functionality:

Google Analytics Opt-Out:

Microsoft Clarity Opt-Out:

Browser Settings

You can control cookies through your browser settings. Disabling essential cookies will prevent you from using core features like login and payments, but disabling analytics cookies will not affect website functionality.

Google Chrome: Settings → Privacy and Security → Cookies and other site data

Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data

Safari: Preferences → Privacy → Manage Website Data

Microsoft Edge: Settings → Cookies and site permissions

Mobile Browsers:

  • iOS Safari: Settings → Safari → Block All Cookies
  • Chrome Mobile: Settings → Site Settings → Cookies
  • Firefox Mobile: Settings → Privacy → Cookies

Impact of Disabling Cookies

Disabling Essential Cookies:

  • You will not be able to log into your account
  • You cannot complete bookings or payments
  • The website will not function properly
  • Your session will not be maintained

Disabling Analytics Cookies:

  • Website will continue to work normally
  • You can still book trips and make payments
  • We won't be able to improve your experience based on usage data

We recommend allowing cookies from wondrr.in, razorpay.com, google-analytics.com, and clarity.ms for the best experience.


Third-Party Cookies

Razorpay Payment Cookies

Razorpay is our trusted payment gateway partner. They use cookies to:

  • Process payments securely
  • Prevent fraud
  • Comply with payment card industry standards (PCI DSS)
  • Maintain payment session integrity

Razorpay does not use these cookies for marketing or tracking purposes outside of payment processing.

Learn more: Razorpay Privacy Policy

Google Analytics Cookies

Google Analytics is a web analytics service provided by Google LLC. It helps us understand:

  • How many people visit our website
  • Which pages are most popular
  • How long visitors stay on each page
  • What devices and browsers are used
  • General geographic location (country/city level)

Google Analytics uses cookies to track this information. The data is anonymous and cannot identify you personally.

Learn more: Google Privacy Policy | How Google uses data

Microsoft Clarity Cookies

Microsoft Clarity is a user behavior analytics tool provided by Microsoft Corporation. It helps us:

  • See how users navigate our website (heatmaps)
  • Identify usability issues
  • Understand where users click and scroll
  • Improve website design and user experience

Clarity uses cookies and may record sessions (mouse movements, clicks, scrolling). Personal information like names, addresses, and payment details are automatically masked.

Learn more: Microsoft Privacy Statement | Clarity Cookie List


Data Protection and Privacy

All cookies we use are covered by our Privacy Policy and comply with the Digital Personal Data Protection Act, 2023:

  • Essential cookies: Strictly necessary for website functionality
  • Analytics cookies: Used only to improve user experience, data is anonymized
  • No cross-site tracking: We do not track your browsing on other websites
  • No data selling: Your data is never sold to third parties
  • Security: All cookies are secured with appropriate technical safeguards

Third-party cookies (Google Analytics, Microsoft Clarity, Razorpay) are governed by their respective privacy policies and are compliant with international data protection standards.


Your Rights

Under DPDPA 2023, you have the right to:

  • Know what data is collected through cookies
  • Access your personal information
  • Request deletion of your account and associated data
  • Opt out of analytics cookies (using the methods described above)
  • Withdraw consent (though essential cookies are required for website functionality)
  • Lodge complaints about data handling

Contact us: support@wondrr.in


Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. If we start using additional types of cookies, we will update this policy and notify users accordingly.


Contact Us

If you have questions about our use of cookies:

WONDRR TRIPS

Email: support@wondrr.in

Website: www.wondrr.in


This Cookie Policy is compliant with the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025. By continuing to use our website, you consent to the use of essential cookies. You can opt out of analytics cookies using the methods described above without affecting website functionality.